I just got off the phone with customer relations and they said that when you put in your credit card info it would be there.NOT on the front where it says free if you pay for shipping and handling.
In my life I have ordered hundreds of things online and never had a problem with returns or refunds if warranted! What a scam! There product made my skin like leather as well. It is in the garbage.
No wonder! California!
I am sure I didn't even have the product 14 days.Whatever- it taught me a lesson.They stuck it to me.